Return and Refund Policy

Return and Refund Policy

Please read the following carefully to ensure you are fully aware of your rights under the policy and our
obligations to you.
Takas will process a refund based on the following:
• The item is faulty/damaged or is not of acceptable quality, or
• The product does not match the sample, or our description as listed on the wellnessstorelk.com
website
Please contact our Call Centre via email/call within 10 working days of receipt of product, and we will
make arrangements to return the product to us, in order for our team to evaluate and process the
replacement or refund.
Note – In the event of a replacement, wellnessstorelk.com customer care team will coordinate with
relevant supplier/s for replacement of faulty product/s. However, timeline for the replacement may vary
from supplier to supplier. wellnessstorelk.com will work closely with each supplier to expedite the
replacement.
• The product must be returned in the original and undamaged manufacturer packaging / box. This
includes but not limited to, original tags, warranty cards, accessories any free items.
• If a product is returned to us in an inadequate condition, IICA wellness store reserves the right to
send it back to you.
• The processing time for refunds via debit/ credit card payments will be processed within 5-7
working days. However, orders placed via bank instalment option/facility, may take longer than 7
working days to process, and can vary. This timeline is provided after considering the time taken
by various banking institutions and their processes.
Note: Refunds for change of mind will not be accepted. Products/ services under flash deals are limited
time and limited stock promotions that once ordered and paid are non-refundable.
The Voucher Codes on offer must be utilized (redeemed) during the promotion period/timeline of the
Voucher Code. wellnessstorelk.com is not liable for failure to redeem the voucher.


CANCELLATIONS
Cancellations of orders placed on wellnessstorelk.com are not allowed. However, the exceptions are:
• order can be cancelled if the order has not yet been processed on the IICA wellness store system
and/or before midnight the same day of placing the order.
• Cancellations (for e.g., due to an error in software application) may be affected via the Site
provided that the product has not been processed on the IICA wellness store system.
• wellnessstorelk.com reserves the right, to retain any portion of fees retained by the bank (if any)
as a result of the cancellation.


UNAVAILABILITY OF PRODUCT / PRODUCT OUT OF STOCK
wellnessstorelk.com only acts as an intermediary between the customer and the supplier for products
advertised on IICA wellness store platform. Inventory of all products are not managed nor maintained by
wellnessstorelk.com
Some products may become unavailable or become out of stocks (OOS) from time to time due to
overselling by the suppliers. However, the product/s may show online as available for purchase on
wellnessstorelk.com if the supplier has not promptly informed us of the fact that the product is
unavailable for them to supply us.
• In such circumstances wellnessstorelk.com does not accept any liability whatsoever for the
fulfillment of your order/s.
• In the event of a stock unavailability, wellnessstorelk.com will inform the customer within 10
working days, and the payment can be refunded as per the “Refund and Returns Policy”
guidelines.
• Customer acknowledges and agrees that the only remedy available for unavailability of product
is the refund of the money paid.
Please note that placement of an order including the payment of the order value by the Customer will be
construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail
confirming receipt of your order and containing the details of your order (Email stating that “Your order
on wellnessstorelk.com has been placed”). The Order Confirmation E-mail is an acknowledgement that
we have received your order and has been passed for processing and does not confirm acceptance of your
offer to buy the product(s) that you have ordered. We only accept your offer, when we have commenced
delivery after the supplier has released the product.


DELIVERY
• Standard Delivery is 3 working days (excluding weekends / bank, public, mercantile, holidays /
and any other special holidays declared by the government)
• Orders placed after 17.00 Hours, will be carried forward to immediate next working day
• Special Delivery can be arranged for orders within Colombo 1-15 and suburbs with a premium fee
• Due to prevailing situation in the country, orders to lock down areas may get delayed


OTHER BUSINESSES
Parties other than IICA wellness store, their Partners and Vendors may operate stores, provide services,
or sell product lines on this Site. In addition, we provide links to the sites of affiliated companies and
certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the
offerings of, any of these businesses or individuals or the content of their Web sites. IICA wellness store
does not assume any responsibility or liability for the actions, product, and content of all these and any
other third parties. You should carefully review their privacy statements and other conditions of use.


DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This Site and all information, content, materials, products (including software) and services included on
or otherwise made available to you through this Site are provided by IICA wellness store or its Partners
on an “as is” and “as available” basis, unless otherwise specified in writing. wellnessstorelk.com and its
Partners make no representations or warranties of any kind, express or implied, as to the operation of
this Site or the information, content, materials, products (including software) or services included on or
otherwise made available to you through this Site, unless otherwise specified in writing. You expressly
agree that your use of this Site is at your sole risk.
To the full extent permissible by applicable law, IICA wellness store and its Partners disclaim all warranties,
express or implied, including, but not limited to, implied warranties of merchantability and fitness for a
particular purpose. IICA wellness store and its Partners do not warrant that this Site; information, content,
materials, products (including software) or services included on or otherwise made available to you
through this Site; their servers; or e-mail sent from the Site are free of viruses, or other harmful
components. IICA wellness store and its Partners will not be liable for any damages of any kind arising
from the use of this Site or from any information, content, materials, products (including software) or
services included on or otherwise made available to you through this Site, including, but not limited to
direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.


APPLICABLE LAW
The Site and the Terms and Conditions herein contained shall be governed and construed in accordance
with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters
relating to the Site without giving effect to any principles of conflict of laws.


DISPUTES
You agree that any legal action, dispute or proceeding between IICA wellness store and you for any
purpose concerning the Terms and Conditions or in relation to your visit to the Site or the products you
purchase through the Site or the parties’ obligation hereunder shall be governed by the Arbitration Act
No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the Services must
be commenced within one (01) year after the claim or cause of action arises or such claim or cause of
action is barred.


SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review all other policies, such as our privacy policy posted on this Site. These policies also govern
your visit to the Site. We reserve the right to make changes to our Site, policies, and to the Terms and
Conditions at any time. If any of these Terms and Conditions shall be deemed unlawful, void, or for any
reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions
and shall not affect the validity and enforceability of any remaining provisions.


CONFLICT OF TERMS
If there is a conflict or contradiction between the terms and conditions in wellnessstorelk.com and any
other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies
or notices which relate specifically to a particular section or module in wellnessstorelk.com shall prevail
in respect of your use of the relevant section or module of the website.


OUR ADDRESS
You can contact us at the following address for any further queries or any difficulty you may have with
the Site.
International Institute of Ceylon Ayurveda (Pvt) Ltd
288/A/1/A,
Rathmaldeniya road,
Arawwala,
Pannipitiya,
Sri Lanka
Web: wellnessstorelk.com
Email: info@wellnessstorelk.com
Contact Number: +94 (76) 441 2218
I hereby attest this terms and conditions for the company of International Institute of Ceylon Ayurveda
(Pvt) Ltd. By signing up for this terms and conditions which allows the customer deemed to have accepted
these Terms and our Agreement, which will bind the customer and the company. If the customer does
not accept these Terms or the Agreement, the customer should not, and are not permitted to accept the
terms and conditions. If the customer accepts the terms and conditions, it is them solely by their own
liking.